999ltd's Privacy Policy
Your personal information is completely safe with us — this policy describes in detail how 999ltd collects, stores, and protects your data.
Introduction to the Privacy Policy
999ltd ("we", "our") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how 999ltd collects your personal information, the purposes for which it is used, how it is kept secure, and under what circumstances it may be shared with third parties.
This policy applies to the 999ltd.lat website and all services operated under it. Whether you register on our platform, place bets, play games, or contact us — this policy applies in every case. We commit that your personal information will never be used without authorization or sold to third parties.
If any changes are made to our privacy policy, we will publish them on the website and update the "Last updated" date at the top of the policy. For significant changes, we will notify you via your registered email.
What Information We Collect
999ltd collects different types of information depending on the nature of our relationship with you. These are described in detail below:
2.1 — Registration and Identity Information
When you create an account at 999ltd, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (for identity verification)
- Current address within Bangladesh
- User's chosen username and password (stored in encrypted form)
2.2 — Financial and Payment Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay mobile banking numbers
- Transaction history and amounts
- Bonus and promotion related information
- Withdrawal request details
We do not directly store full card numbers or complete bank account details — payment processors handle those securely.
2.3 — Technical and Usage Information
Information collected automatically while you use our platform:
- IP address and device identifier information
- Browser type and operating system
- Login time and session duration
- Pages visited and features used
- Information collected from cookies and similar tracking technologies
2.4 — Communication Information
When you contact us:
- Records of live chat conversations
- Email content and attachments
- Details of complaints and support requests
- Survey or feedback submission information
Purpose of Using Your Information
999ltd uses your information only for the following legitimate purposes:
Service Delivery
Your information is used to manage your account, provide betting and gaming services, process deposits and withdrawals, and award bonuses.
Identity Verification
Your identity information is verified to prevent financial fraud, confirm age, and protect against multiple accounts.
Customer Support
Contact information is used to answer your questions, resolve issues, and provide 24/7 Bengali live chat support.
Security and Protection
Technical information is analyzed to ensure account security, identify suspicious transactions, and maintain platform safety.
Service Improvement
Anonymous usage statistics are analyzed to continuously improve our website, game library, and user experience.
Legal Obligations
Information is retained to comply with applicable laws and regulations and to respond to lawful requests from law enforcement authorities.
Cookies and Tracking Technologies
999ltd uses cookies and similar technologies to keep the website functioning properly and to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are necessary for the core functionality of the website — such as maintaining login sessions, security verification, and remembering your preferences. Without them, the website will not function properly.
Analytics Cookies
Anonymous statistics are collected to understand which parts of our platform are used most. We use this information to continuously improve our services and user experience.
Functionality Cookies
These cookies are used to remember your language preferences, display settings, and other personalization choices, so you do not have to reconfigure settings each time.
You can control or disable cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some important features of the website to stop working correctly.
Sharing Information with Third Parties
999ltd never sells or rents your personal information to third parties for commercial purposes. However, in specific circumstances, limited information may be shared with the parties listed below:
Payment Processors
Necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. These parties follow strict security standards.
Technology and Service Partners
Limited information may be shared with game providers, software developers, and technology infrastructure providers, only as necessary for them to deliver their services. These partners are required to comply with our privacy standards.
Law Enforcement Authorities
Information may be shared with authorities to fulfill court orders, lawful government requests, or applicable legal requirements. In such cases, we always provide only the minimum information necessary.
Fraud Prevention Agencies
Limited information may be shared with specialized security agencies to prevent money laundering and detect fraud. This is done to protect you and all users.
Data Protection Measures
999ltd uses industry-standard technologies and practices to keep your personal information secure. Our security infrastructure consists of the following layers:
SSL Encryption
All data exchanged between your browser and our servers is protected by 256-bit SSL/TLS encryption, following international security standards.
Password Hashing
Your password is never stored in plain readable form. It is encrypted using strong cryptographic hashing algorithms before being stored.
Two-Factor Authentication
Two-factor authentication is available for additional protection of your account, guarding against unauthorized access.
Regular Security Reviews
Our systems undergo regular security testing, and any vulnerabilities are identified and resolved quickly.
Data Retention Period
999ltd does not retain your personal information beyond what is necessary. Our data retention policy follows these principles:
Active Accounts
While your account is active, we retain your profile information, transaction history, and gaming records. This information is necessary for service delivery and account management.
After Account Closure
Even after you close your account, some information must be retained for a defined period due to legal and regulatory obligations. Financial records and identity verification information are kept in accordance with applicable law.
Anonymized Data
Anonymized statistics and analytics data, from which identification is no longer possible, may be retained long-term for service improvement purposes.
Once the defined retention period expires, we securely delete your information or anonymize it in a way that makes identification no longer possible.
Your Rights Over Your Information
As a user of 999ltd, you have the following rights over your own personal information:
Right to Access
You have the right to know what information we hold about you. You can request a copy of your information at any time by contacting us via live chat or email.
Right to Rectification
If any of your information is incorrect or incomplete, you have the right to have it corrected. Information can be updated through your account settings or via our support team.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
Right to Object to Processing
You have the right to object to your information being processed for certain purposes. You can opt out of marketing communications at any time.
To exercise any of the above rights or for any questions about your information, please contact our privacy team. We aim to respond to your request as quickly as possible from the date it is received.
Protection of Minors
We verify age during the registration process, and if there is any suspicion that a person is under 21, we take immediate action. If we become aware that we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please let us know via live chat or email.
Policy Changes
999ltd reserves the right to update this privacy policy as needed. When changes are made:
- The "Last Updated" date at the top of this page will be changed
- For important changes, a notification will be sent to your registered email
- If you continue using the platform after changes are made, you will be considered to have accepted the new policy
- If you do not agree with the updated policy, you have the option to close your account
We always give the highest priority to the interests of our users, and any changes to the privacy policy are made with that goal in mind.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.